SANE
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Frequently Asked Questions
Find answers to common questions about SANE.
Getting Started
Connecting Your Email
How SANE Works
Security & Privacy
Troubleshooting
Alpha Testing
Account & Settings
Getting Started
What is SANE and why does it exist?
Who is SANE built for?
Who is behind SANE?
What email systems does SANE work with?
Will SANE work with my school's ParentSquare, Konstella, Bloomz, or other communication platform?
Should I use a dedicated email address for school emails, or can I connect my personal/shared account?
How do I sign up for the alpha?
Is SANE free during the alpha?
Connecting Your Email
Gmail is warning me that this app is "unverified" or "unsafe." Is it okay to proceed?
Why do I have to reconnect my Gmail every 7 days during the alpha?
What Gmail permissions does SANE request, and why?
Will SANE ever send emails from my account?
Can I connect more than one email account?
How SANE Works
What's the difference between individual email forwards and daily/weekly briefs?
When should I use forwards vs. briefs?
How does the AI summarization work? How accurate is it?
What are the links shown in forwarded emails and on the Events page?
How quickly are new emails processed?
Can I customize what gets summarized or forwarded?
What happens to emails SANE can't categorize or summarize well?
Does SANE handle attachments and PDFs?
Can I use SANE for non-school emails too?
Security & Privacy
What data does SANE store, and for how long?
How is my data encrypted and protected?
Can SANE employees read my emails?
What happens to my data if I delete my account?
Which AI provider processes my emails, and is my data used to train AI models?
Troubleshooting
I'm not receiving my briefs. What should I check?
A summary seems wrong or is missing important details. What should I do?
What happens if SANE misses something important?
I disconnected Gmail by accident. How do I reconnect?
The app says my Gmail connection is expired. What does that mean?
I connected Gmail but SANE says email read permission is required. What happened?
Alpha Testing
What does "alpha" mean? What should I expect?
Should I still check my inbox directly during the alpha?
What's the best way to give feedback or report a bug?
What's on the roadmap after alpha?
Account & Settings
Can I change my forwarding address or brief schedule?
Can I add a second parent or co-parent to receive briefs?
How do I pause or stop SANE temporarily?
How do I delete my account and all my data?
SANE